Delivery Information and costs

Delivery for all our items is based on weight and is sent fully insured by Royal Mail Special Delivery for the UK, and Royal Mail Airsure, FedEx or UPS for International orders. Postage is calculated in the shopping cart after an item is added and the service selected, but before you enter any personal or payment information.

As a guide, the following price bands apply for packed parcel weights sent within the UK only:

up to 100g	£6.45
up to 500g	£6.90
up to 1kg	£8.25
up to 2kg	£10.10
up to 10kg	£22.55

Guaranteed Saturday delivery is available for an additional £3 per parcel.

For international orders, it is suggested that you either contact us for a delivery quote, or add the item to your shopping cart and select the delivery option for your country; this will display the postage cost and order total.

Refunds

For UK orders only, if you are not completely satisfied with your purchase, you can return it within seven (7) days of receipt in the condition as dispatched and we will refund the product price (excluding any Postage and Packing charges) or exchange for another product of equal price. Should you wish to exchange for a more expensive item, you must pay the difference between the price paid for the returned item and the listed price of the replacement item. If you wish to exchange for a cheaper item, we will refund the difference between the price paid for the returned item and the listed price or the replacement item. You will be responsible for paying the Postage and Packing costs for the returned item, and any additional Postage and Packing costs to send a replacement item to you. 

You are responsible for any items to be returned whilst in your possession and until we have signed and accepted delivery. Items are to be returned at your expense by a method that grants you adequate insurance for loss or damage in transit. For items of ceramic or glass, that can only be by Royal Mail Special Delivery. We are not responsible or liable for items lost or damaged in transit to us that are not adequately insured. This does not affect your statutory rights as a consumer.

You must ensure you contact us to obtain a Returns Authorisation Number before returning the item to us. Failure to do so could delay the issue of a refund to you. This Returns Authorisation Number must be clearly marked on the outside of the returned package.

Wherever possible, goods should be returned in their original packaging, but in all circumstances in packaging that affords no less protection from loss or damage in transit than the original.

For items bought through, or collected in person from the Tetbury shop, customers should be aware that the 'distance selling regulations' do not apply, and refunds under this scheme cannot be considered.